Umar Farooque 
Apple announced iPhone 12 and iPhone 12 Pro service programme for users who are facing sound issues on their devices. Users had been complaining about facing issues with the speaker on their iPhone 12 series models while making calls. And now the Cupertino-based giant has acknowledged it. Only iPhone 12 and iPhone 12 Pro models manufactured between October 2020 and April 2021 may have this issue. This is the first service programme for the iPhone 12 series of phones that launched in October last year.
Those who have been experiencing issues with their speakers will be able to get their service at no charge. Only iPhone 12 and iPhone 12 Pro models come under in this programme. Apple says these devices are from October 2020 to April 2021. The programme covers affected iPhone 12 or iPhone 12 Pro models for two years after the first retail sale.
Which models come under No Sound Issues Programme?
Apple states that this issue may arise due to a component that might fail on the receiver module. That’s about all the explanation Apple has given on it. The programme page reads, “Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues.” It adds, “If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, it may be eligible for service.”
iPhone 12 and iPhone 12 Pro users facing this issue can find an Apple Authorised Service Provider. Make an appointment at an Apple Retail Store. Or contact Apple Support to arrange mail-in service via the Apple Repair Center. Apple recommends backing up your iPhone before repair. They state that if the phone has any damage like a cracked screen. Issues that may impair the ability to complete the repair will get its servicing beforehand.
This is a worldwide Apple programme. It does not extend the standard warranty coverage of the iPhone 12 or iPhone 12 Pro. The company also states that it may restrict or limit repair to the original country or region of purchase.
